Delivery & Returns
Fire Design Studio offer a fast and free delivery service on every fire or fireplace (UK Mainland Only). We ship our products across the whole of Europe. Deliveries outside the UK will be charged depending on the size and weight of the product. Please contact us if you have any further questions regarding international deliveries.
Estimated delivery times are as follows:
Fireplace, fire and stove delivery: 1–2 weeks.
Smaller products (clocks, lights etc): 3–4 days.
Please be aware that every product is different so precise delivery times vary. If you need a product by a certain date, we are normally able to help so please call us on 0800 033 7136 to discuss before ordering on the website.
If you receive faulty goods or goods that do not match your order please contact Fire Design Studio Ltd within 7 days to arrange return or to discuss other any options. Fire Design Studio Ltd is not responsible for paying shipment costs. Refunds and replacements will be issued upon our receipt of the returned Goods. Please contact us if you have any problems.
Delivery & Returns Terms & Conditions