Terms & Conditions


These Terms and Conditions apply to the Sale of Goods from this website and regulate the agreement between you, the Customer and FIRE DESIGN DIRECT LIMITED (‘The Company’). Upon your further use of this Website you agree that you have read and agreed to be bound by these Terms and Conditions. Nothing in our Web Site is a contractual offer capable of acceptance. Your order constitutes a contractual offer and our acceptance will occur upon our dispatching the requested Goods to you.

1. Definitions and Interpretation
In this Agreement the following terms shall have the following meanings:
“Account” the personal and Payment Information, credentials used by Customers to access Paid Content and / or any communications System on the Web Site;
“Carrier” any third party responsible for transporting purchased Goods from our Premises to customers;
“Content” any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site;
“Goods” any products that FIRE DESIGN DIRECT LIMITED advertises and / or makes available for sale through this Web Site;
“Service” any online facilities, tools, services or information that FIRE DESIGN DIRECT LIMITED makes available through the Web Site either now or in the future;
“Payment Information” any details required for the purchase of Goods from this Web Site. This includes credit / debit card numbers, bank account numbers and sort codes;
“Purchase Information” any orders, invoices, dispatch notes, receipts or similar that may be in hard copy or electronic form;
“Premises” Means our place(s) of business located at 118 Caerleon Road, Newport, South Wales, NP19 7GZ ;
“System” any online infrastructure that FIRE DESIGN DIRECT LIMITED provides through the Web Site either now or in the future. This includes web-based email, message boards, live chat facilities and email links;
“Customer(s)” any third party that accesses the Web Site and is not employed by FIRE DESIGN DIRECT LIMITED and acting in the course of their employment; and
“Web Site” The website that you are currently using firedesigndirect.com (URL) and any sub-domains of this site (e.g. subdomain example.firedesigndirect.com (URL)) unless expressly excluded.

2. Age Restrictions
Persons under the age of 18 should use this Web Site only with the supervision of an Adult. Payment Information must be provided by or with the permission of an Adult.

3. Business Customers
These Terms and Conditions also apply to customers buying Goods in the course of business.

4. International Customers
If Goods are ordered from outside the UK, import duties and taxes may be incurred once your Goods reach you. FIRE DESIGN DIRECT LIMITED is not responsible for these charges and we cannot provide binding quotes of estimates of these charges. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures. As the purchaser of the Goods, you are the importer should ensure that your purchase complies with the laws of the your or the receiving country. FIRE DESIGN DIRECT LIMITED cannot guarantee that the packaging of your Goods will be free of signs of tampering.

5. Intellectual Property
5.1 Subject to Clause 6, all Content included on the Web Site, unless uploaded by Customers, including, but not limited to, text, graphics, logos, icons, images, sound, video, data compilations, layout, code and software is the property of FIRE DESIGN DIRECT LIMITED our affiliates or other relevant third parties. In using the Web Site you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.
5.2 Subject to Clause 7 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Web Site unless otherwise indicated on the Web Site or unless given express written permission to do so by FIRE DESIGN DIRECT LIMITED.

6. Third Party Intellectual Property
6.1 Unless expressed otherwise, all Intellectual Property rights in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.
6.2 Subject to Clause 7 you may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the Web Site or unless given express written permission to do so by the relevant manufacturer or supplier.

7. Fair Use of Intellectual Property
The fair use exceptions set out in Chapter III of the Copyright Designs and Patents Act 1988 apply to the reuse of Web Site material.

8. Links to Other Web Sites
Unless expressly stated, hyperlinks within this Web Site are not under the control of FIRE DESIGN DIRECT LIMITED or that of our affiliates. We assume no responsibility for the content of other sites and disclaim liability for any loss or damage arising from their use.

9. Links to this Web Site
Those wishing to place a link to this Web Site on other sites may do so only to the home page of the site www.firedesigndirect.com without prior permission. Deep linking (i.e. links to specific pages within the site) requires the
express permission of FIRE DESIGN DIRECT LIMITED. See below (Clause 24) for all contact details.

10. Use of Communications Facilities
10.1 When using the any forms or any other System on the Web Site you:-
10.1.1 must not use offensive language;
10.1.2 must not submit unlawful, discriminatory or offensive material.
10.1.3 must not submit Content that could promote or incite violence;
10.1.4 are asked to make any submissions in English as we cannot respond effectively in any other language;
10.1.5 must provide any means of identification which do not breach these terms or any applicable laws;
10.1.6 must not impersonate others, particularly employees and representatives of FIRE DESIGN DIRECT LIMITED or our affiliates; and
10.1.7 must not use our System for unauthorised communication.
10.2 You agree that FIRE DESIGN DIRECT LIMITED reserves the right to monitor any and all communications made or using our System.

11. Accounts
11.1 In order to purchase Goods on this Web Site you may create an Account which will contain certain personal details and Payment Information which may vary based upon your use of the Web Site as we may not require payment information until you wish to make a purchase. By continuing to use this Web Site you represent and warrant that:
11.1.1 all information you provide is accurate and truthful;
11.1.2 you have obtained any relevant permission or authority to provide Payment Information; and
11.1.3 you will keep this information accurate and up-to-date. Your creation of an Account is further affirmation of your representation and warranty.
11.2 Please do not share any account details or passwords. FIRE DESIGN DIRECT LIMITED accepts no liability for any losses or damages incurred as a result of your Account details being shared by you. Care should be taken and no account information should be saved in your browser if you use a shared computer.
11.3 If you suspect that any of your details have been obtained by another without consent, you should contact FIRE DESIGN DIRECT LIMITED immediately. Until you notify FIRE DESIGN DIRECT LIMITED no liability or responsibility
can be accepted.
11.4 Your choice of username or password should comply with these terms. Any failure to do so could result in the suspension and/or deletion of your Account.

12. Payment of Goods
12.1 Where Goods are purchased by any instant payment or payment card full payment must be cleared before any Goods are dispatched.
12.2 The price of the Goods is the price set out in the order section or shopping basket together with the delivery charge.
12.3 Unless expressly agreed, no cheque payments can be accepted.
12.4 Unless expressly agreed otherwise, full payment is required before any goods are dispatched.
12.5 FIRE DESIGN DIRECT LIMITED maintains full discretion and may refuse to accept any particular payment or to supply any or all Goods requested.
12.6 A binding agreement is only created upon payment being successfully processed and the Goods being dispatched.
12.7 Where it has been expressly agreed between the User (more particularly Business users) and FIRE DESIGN DIRECT LIMITED that the goods are sent to the User with an invoice all payments must be received by the date set out in the invoice unless otherwise expressly agreed.
12.8 Interest will be charged daily on any unpaid balance at the rate of 8%.

13. Termination and Cancellation
13.1 Either FIRE DESIGN DIRECT LIMITED or you may terminate your Account. If FIRE DESIGN DIRECT LIMITED terminates your Account, you will be notified by email and an explanation for the termination will be provided. Notwithstanding the foregoing, we reserve the right to terminate without giving reasons.
13.2 If FIRE DESIGN DIRECT LIMITED terminates your Account, all current purchases on your Account be cancelled and will not be dispatched.
13.3 FIRE DESIGN DIRECT LIMITED reserves the right to cancel purchases without stating reasons, for any reason prior to processing payment and dispatch.
13.4 If a purchase is terminated prior to dispatch the purchase payment will be refunded.

14. Goods, Pricing and Availability
14.1 All reasonable efforts are made to ensure that all graphical representations and descriptions of FIRE DESIGN DIRECT LIMITED Goods correspond to the actual Goods. FIRE DESIGN DIRECT LIMITED is not responsible for any variations from these descriptions. This clause refers to variations of the correct Goods, not different Goods and does not affect your statutory rights. See Clause 15.1 for incorrect Goods.
14.2 Where appropriate, you may be required to select the specifications and dimensions of the Goods that you are purchasing.
14.3 FIRE DESIGN DIRECT LIMITED does not represent or warrant that such Goods will be available.
14.4 All prices on the Web Site are correct at the time of going online. FIRE DESIGN DIRECT LIMITED reserves the right to amend prices any special offers from time to time.
14.5 If any prices are changed between an your placing and payment of an order for Goods FIRE DESIGN DIRECT LIMITED will contact you with details of the new price;
14.6 All prices on the Web Site include 20% VAT. FIRE DESIGN DIRECT LIMITED’s VAT number is ………………………….

15. Property, Risk and Account of Profits
15.1 Full ownership and title in Goods remains with FIRE DESIGN DIRECT LIMITED and will NOT pass to the purchaser until full payment is complete.
15.2 If a balance remains outstanding to FIRE DESIGN DIRECT LIMITED and the payment date FIRE DESIGN DIRECT LIMITED has the right to enter the Purchaser’s premises and remove any Goods which remain the property of FIRE DESIGN DIRECT LIMITED.

15.3 If the Purchaser has not fully paid FIRE DESIGN DIRECT LIMITED and sells all or part of the Goods purchased from FIRE DESIGN DIRECT LIMITED to any third party, the Purchaser will account to FIRE DESIGN DIRECT LIMITED for the proceeds of such a sale. The Purchaser continues to hold the proceeds on trust for FIRE DESIGN DIRECT LIMITED until payment has been received in full by FIRE DESIGN DIRECT LIMITED.

15.4 FIRE DESIGN DIRECT LIMITED reserves the right to trace all proceeds.

16. Delivery

16.1 FIRE DESIGN DIRECT LIMITED will notify you by email of the date of dispatch and if possible whether it will be an AM or PM delivery.
16.2 FIRE DESIGN DIRECT LIMITED maintains full discretion and may refuse to deliver any or all Goods ordered to any particular postcode.
16.3 FIRE DESIGN DIRECT LIMITED urges the User to contact
16.4 If FIRE DESIGN DIRECT LIMITED receives no communication from you, within 7 days of delivery, regarding any problems with the Goods, you are deemed to have received the Goods in full working order and with no problems.

17. Cancellation and Returns
Returns are governed by these Terms and Conditions.
17.1 If you receive Goods that do not match your order please contact FIRE DESIGN DIRECT LIMITED within 7 days to arrange return or to discuss other any options. FIRE DESIGN DIRECT LIMITED is not responsible for paying shipment costs. Refunds and replacements will be issued upon our receipt of the returned Goods.
17.2 If any Goods you have purchased have faults when they are delivered to you, you should contact FIRE DESIGN DIRECT LIMITED within 7 days to arrange collection and return. FIRE DESIGN DIRECT LIMITED is not responsible for paying shipment costs. Goods must be returned in their original condition with all packaging and documentation. Upon receipt of the returned Goods, the price paid will be refunded to you through the payment method used.
17.3 If any Goods develop faults within their warranty period, you are entitled to a repair or replacement under the terms of that warranty.
17.4 If Goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged. You should report the damage to FIRE DESIGN DIRECT LIMITED within 7 days and arrange collection and return. FIRE DESIGN DIRECT LIMITED is not responsible for paying shipment costs. Upon receipt of the returned Goods, the price paid will be refunded to you through the payment method used.
17.5 You have a statutory right to a “cooling off” period.
17.5.1 This period begins once your order is complete and ends 7 working days after the Goods have been delivered.
17.5.2 If you change your mind about the goods within 7 working days of delivery you MUST inform FIRE DESIGN DIRECT LIMITED in writing or you right to cancel the purchase will lapse.
17.5.3 FIRE DESIGN DIRECT LIMITED will refund the price paid of Goods and delivery within 30 days of receiving your written notice of cancellation.
17.5.4 You will be responsible for all costs of returning the goods.
17.5.5 All Goods must be returned in their original condition with all packaging and documentation. Upon receipt of the returned Goods, the price of the Goods will be refunded to you through the payment method used within 30 days of the Goods being delivered.
17.5.6 If you fail to return the goods, FIRE DESIGN DIRECT LIMTED will deduct the cost incurred in attending your premises to collect the goods from your refund.
17.5.7 TO AVOID dispute we recommend that Goods are returned by insured and recorded delivery.
17.5.8 This right of cancellation fully complies with the Distance Selling Regulations and does not apply to any Goods made to your specification.
17.5.9 This right does not apply to any contract made between FIRE DESIGN DIRCT LIMITED and any other business user.
17.6 FIRE DESIGN DIRECT LIMITED may exercise discretion with respect to any returns under these Terms and Conditions regarding the following. Such discretion to be exercised only within the confines of the law:
17.6.1 Any use or enjoyment that you may have already had out of the Goods;
17.6.2 Any characteristics of the Goods which may cause them to deteriorate or expire rapidly;
17.6.3 The fact that the Goods consist of audio or video recordings or computer software and that the packaging has been opened;
17.6.4 Any discounts that may have formed part of the purchase price of the Goods to reflect any lack of quality made known to the Customer at the time of purchase.

18. Privacy
Use of the Web Site is also governed by our privacy policy which is incorporated into these terms and conditions. To view the Privacy Policy, please click on the link above.

19. Disclaimers
19.1 FIRE DESIGN DIRECT LIMITED makes no warranty or representation that the Web Site will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Services.
19.2 No part of this Web Site is intended to constitute advice and the Content of this Web Site should not be relied upon when making any decisions or taking any action of any kind.
19.3 No part of this Web Site is intended to constitute a contractual offer capable of acceptance.

20. Changes to the Service and these Terms and Conditions
FIRE DESIGN DIRECT LIMITED reserves the right to change the Web Site, its Content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions for any use of the Web Site following any such changes. Any changes to the Terms and Conditions required by law will apply immediately to all pending and future orders.

21. Availability of the Web Site
FIRE DESIGN DIRECT LIMITED gives no warranty that the Service will be free of defects and / or faults. We provide no warranty of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality subject to those required by law.
FIRE DESIGN DIRECT LIMITED accepts no liability for any disruption or nonavailability of the Web Site resulting from external causes.

22. Limitation of Liability
22.1 FIRE DESIGN DIRECT LIMITED accepts no liability for any loss whatsoever arising from the use of the Web Site or any information contained therein subject to those required by law. Customers should be aware that they use the Web Site and it’s Content at their own risk.
22.2 FIRE DESIGN DIRECT LIMITED accepts no liability for any commercial or business loss whatsoever arising from any breach of contract.
22.3 FIRE DESIGN DIRECT LIMITED accepts no liability for any error or omission relating to the installation of the Goods advertised. We recommend the User contact the manufacturer directly to obtain all necessary installation details.
22.4 FIRE DESIGN DIRECT LIMITED limits its liability for any breach of contract to the refund value of the Goods and any related charges paid.
22.5 FIRE DESIGN DIRECT LIMITED limits its liability for any delay howsoever caused to the refund value of the Goods and any related charges paid.
22.6 Nothing in these Terms and Conditions excludes or restricts FIRE DESIGN DIRECT LIMITED’s liability for:
22.6.1 death or personal injury resulting from any negligence or fraud;
22.6.2 incorrect delivery of Goods;
22.6.3 reliance on incorrect information included on the Web Site;
22.6.4 other statutory rights of the consumer.
22.7 The Terms and Conditions comply with the Unfair Contract Terms Act 1977. In the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these terms and conditions and shall not affect the validity and enforceability of the remaining terms and conditions.

23. No Waiver
In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

24. Terms and Conditions
24.1 Unless expressly stated, these Terms and Conditions prevail over any previously expressed Terms and Conditions.

25. Notices
All notices / communications shall be communicated either by post, fax or email. ()
see below for full details. Notices are deemed received:
By 1st Class Post 3 working days after posting
Fax / email Before 12:00 PM same working day
After 12:00 PM next working day

26. Contact Details
Users are encouraged to contact FIRE DESIGN DIRECT LIMITED to discuss any details regarding the Goods or your purchase.
Address : 118 Caerleon Road, Newport, South Wales, NP19 7GZ
Telephone : 0844 335 0797
Email : info@firedesigndirect.com

27. Law and Jurisdiction
These terms and conditions and the relationship between you and FIRE DESIGN DIRECT LIMITED shall be governed by and construed in accordance with the Law of England and Wales and FIRE DESIGN DIRECT LIMITED and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.